Phocas Receives Highest Satisfaction Rating in G2 Crowd

Phocas Software Earns Leader Status and Receives Highest Overall Satisfaction Rating for Business Intelligence Software in the Latest G2 Crowd Report.

“Pulled away from the pack…” That is how G2 Crowd described our latest surge on its Winter 2016 Grid^SM for Business Intelligence Software. In just six months, Phocas Software has moved from High Performer to Leader status while also earning top overall satisfaction rankings.

We always want to be moving up the grid and earning the confidence of our customers. The fact that 100% of our users have rated our software 4 or 5 stars, and 94% of our users believe we are moving in the right direction speaks volumes to our progress.

The Grid^SM for Business Intelligence, which is published semi-annually, combines customer satisfaction data from authenticated users with vendor market presence determined from social and public data to rank products. Leaders on the business intelligence grid offer products that “are highly rated by G2 Crowd users and have substantial scale, market share and global support and service resources.” Best-of status for 2016 is awarded to companies with the top-rated products based on 2015 user reviews.

We live in a world where “kicking the tires” means jumping online to research products and services before we buy. Reading reviews has become second nature for consumers, and the B2B world is not much different. A report from Demand Gen states that 97% of B2B buyers consider peer reviews as more credible than any other content while another study found that 63% of software buyers read reviews to shortlist products.

Phocas Software vs IBM Cognos, Tableau and QlikView (G2Crowd)

On G2Crowd.com, Phocas Software maintains a rating of 4.6 out of 5 stars with more than 83 ratings from users. Among BI software providers, we have the most reviews. G2 Crowd validates users before their reviews are accepted and asks them to rank the software, as well as provide detailed responses to several questions, including “What do you like best?” and “What business problems are you solving?”

While the number of stars our users rank our software is important, what our users say about their experiences with Phocas tells us a great deal about what we are doing right and how we can continue to improve. One user said our software is “Exactly what we have been looking for!”, while another called it an “Absolute Necessity.” Great compliments, and definitely things we want prospective customers to read as they are “kicking the tires” for BI software.

G2 Crowd is a leading business software platform that draws from more than 50,000 user reviews to help technology buyers with their purchasing decisions. The Winter 2016 Grid^SM Report was based on nearly 790 reviews written by business professionals. Visit G2Crowd.com to view the entire Winter 2015 report.

Phocas Software customers can submit their reviews at G2Crowd.com